Responsible Gambling Policy

At SpinSamba we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear tools and practical guidance to help you manage time and spending. Our approach is simple: support safe play, make limits easy to set, and help you find professional support if gambling stops being enjoyable.

Player protection principles

We follow basic player protection principles that prioritise safety and transparency. We encourage responsible behaviour, offer self-help tools, and intervene when necessary to protect vulnerable players. Our staff are trained to respond to requests related to account limits, time-outs, and self-exclusion in a timely and respectful manner.

Account activity controls

Players can control their account activity with several built-in options. These tools are available in your account settings or by contacting our support team. Adjusting controls is straightforward and intended to help you stick to your own spending and play preferences.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you can add to your account. Limits can be increased or decreased, but increases may be subject to a cooling-off period to avoid impulsive changes. We recommend choosing limits that match your entertainment budget.

Loss limits

Loss limits let you cap net losses over a chosen period. This helps prevent chasing losses and keeps play within predictable bounds. Loss limits are applied automatically once set and can be adjusted according to your needs.

Time limits and session reminders

Use session timers and daily play limits to manage how long you play. Session reminders prompt you to take a break, and daily or weekly time limits can be set to stop play automatically once reached.

Account breaks and self-exclusion

If you need a temporary break, choose a time-out from 24 hours up to several months. For longer-term protection, self-exclusion blocks access to the account for the chosen period and suspends marketing communications. To request self-exclusion or help with a long break, contact our support team.

Recognizing signs of problem behaviour

Watch for warning signs such as betting more than you can afford, lying about time spent gambling, chasing losses, or neglecting responsibilities. If you notice these changes in yourself or someone you care about, consider using our tools or seeking support.

Tips for keeping play under control

Practical steps include setting strict deposit and time limits, treating gambling as entertainment rather than income, sticking to a budget, taking regular breaks, and avoiding gambling when stressed or under the influence. Share your limits with someone you trust for extra accountability.

Professional help and support organisations

If you need help, reach out to recognised services such as Gamblers Anonymous, the Centre for Addiction and Mental Health (CAMH), ConnexOntario, or your provincial problem gambling helpline. These organisations offer confidential support, counselling, and practical treatment options. If you’re unsure where to start, contact our support team and we will point you to appropriate resources in your province.