Terms of Use

These Terms and Conditions describe the rules that govern your use of SpinSamba and the relationship between us and our users in Canada. By registering, depositing, playing or otherwise using the site you agree to comply with these terms and any policies we publish. We aim to keep the rules clear and practical; if you have questions you can contact our support team for clarification.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. Do not share your password, let others access your account, or provide false personal information. We may suspend or close accounts where we suspect unauthorised access, fraud, chargebacks, bonus abuse, duplicate accounts or material misrepresentation.

Verification and KYC

Prior to certain actions, such as withdrawal, we may require identity and address verification. You agree to provide accurate documents and to cooperate with our checks. Failure to complete verification when requested may result in delays, limits on transactions or account suspension.

Security measures

Keep your contact details up to date and enable any available security features, such as two-factor or biometric login where supported. Notify us immediately if you suspect unauthorised use of your account.

Eligibility requirements

Accounts are available to individuals who meet our eligibility rules. Canadian players must meet the minimum legal gambling age in their province, which is generally 19, and must be located in jurisdictions where online gaming with an offshore operator is permitted. Only one account is permitted per person, household and IP address unless we authorise otherwise.

Acceptable platform use

Use the site only for lawful, personal gaming activity. You must not attempt to game system rules, manipulate outcomes, exploit software bugs, use automated tools or share content that infringes rights. The use of VPNs to circumvent restrictions is prohibited. We reserve the right to take action on suspicious behaviour and to recover any losses caused by abuse.

General bonus and promotion rules

Active promotions, including welcome bonuses and free spins, are subject to specific promotional terms in addition to these Terms and Conditions. Bonuses often carry wagering requirements, game contribution rules and maximum bet limits during play with bonus funds. We may withhold, cancel or claw back bonuses and related winnings if we detect abuse or a breach of the promotional rules.

Deposits and withdrawals

Available payment methods and currency options are shown in the cashier. Deposits may be processed instantly while withdrawals are subject to verification and approval. We may apply minimum and maximum limits, and large payouts may be paid in instalments. Any fees imposed by payment providers are separate from our service. Delays can occur while we complete identity or source-of-funds checks.

Dispute resolution

If you have a dispute, contact our support team with full details and any supporting documents. We will investigate and respond promptly. If the issue cannot be resolved through our support channels we will explain the next steps. Any further resolution is subject to applicable law and the dispute mechanisms available in your jurisdiction.

Updates to these terms

We may update these Terms and Conditions from time to time. Material changes will be posted on the site and, where practical, notified to account holders. Continued use of SpinSamba after changes are posted constitutes acceptance of the updated terms. For any questions contact [email protected].